Surpas Technology Co.,Ltd,established in 2011,is a growing manufacturer of high-quality security products for enterprise,engineering project and residential applications.Our main products include standalone Access Control,RFID,QR Reader, network access control system,electronic lock,etc.,we have our own R&D department,Our team members have decades of experience in the access control and electronic lock products industry and are committed to providing the highest quality products at the lowest price available.
During the last seven years,we consistently exceeds the expectations of our international clients by offering competitive pricing,exceptional quality,reliable solutions,on time delivery and exceptional client service.From design to produce,products to service,we keep progressive,pursuit perfection,build good relationship with clients over fifty countries.
Surpas implies "Secure Your Pass".By focusing on quality,we want to make sure that clients get real secure and safe by using our products.Give us trust,return you reassuring.
2011- Company found.
2013- Attend CPSE security China exhibition in Shenzhen.
2015 - Attend IFSEC in London of UK on 16th-18th, June
2016- Setup R&D department for access control in Shenzhen.
2017- Developed the first stainless steel RFID access control/ reader in China market and get patent for it
2018- Attend CPSE security China exhibition in Beijing.
The warranty and return policy is only applicable to units that are directly purchased from us, for any after sales issues with units bought from trading channels, please contact your direct seller.
By ordering from us, you indicate that you have read and agreed to the following warranty and return conditions listed below. If you have any questions, you can contact your sales person.
WARRANTY 1. Three Year Factory Warranty
All of our items come with a 3 Year Warranty from the date of dispatch. Accessories orders have a six-month warranty period. A replacement item, if sent, does not restart or in any way extend the warranty period.
2. Spare Parts Support
Resellers may purchase spare parts and return any faulty parts for a refund equal to the purchase price of the faulty parts only.
1) OEM orders qualify for a 1% spare parts credit.
2) Extended warranty or no warranty terms are available. Please consult your salesperson.
3) Third party QC and QC methods are acceptable. Please consult your salesperson.
4) After sales video and training support is provided.
Resellers qualify for training with our professional tech team in after sale support and receive instruction via online videos and written materials.
Normally, we do not give refunds, but if we make an exception, please note the shipping fees are not refundable. Product returns for replacement and refund must be reported to us within 30 days from the date your product originally shipped out.
The above warranty does not apply to damage or failure resulting from:
Accident, neglect, abuse or acts of force
Unauthorized repair, modification or upgrade of units
Failure to install, improper installation or using the product not in accordance with the instructions
Use of the product for other than for its intended purpose
The warranty stickers or serial numbers are not easy to identify, damaged, torn and altered, etc.